- S24-157 Client Support Officer (LC5-6)

Applications are invited for the post of Client Support Officer within the ICT Client Support ABD Team based at Blackpool.

The purpose of this role is to deliver high quality provision of ICT customer support and service through repair and maintenance of ICT equipment, ensuring service delivery is aligned to operational and customer needs.

Some key responsibilities are:

To provide 2nd line ICT support to the organisation

To be responsible for the maintenance, fault diagnosis, repairs and upgrades of ICT equipment and services across the Constabulary.

To provide technical advice and support to customers, stakeholders, and ICT staff in order to maximise system performance and to facilitate the implementation of changes and new products / applications.

To adhere to systems of internal control operating within Client Support, ensuring compliance with Constabulary policies and ICT National Standards.

To contribute to the design, installation, and support of ICT systems, including the specification of equipment requirements.

To ensure that systems, installations, and projects are recorded and mapped appropriately.

To ensure the security of data and services against loss and inappropriate access, in consultation with the Technical Architect.

Eligible applicants must possess an ITIL Foundation Certificate or be willing to work towards this within 12 months. Microsoft learning for desktop, 365 or willingness to work towards with 12 months.

Please note, as a condition of your appointment you must undergo and pass RV Vetting.

Further details of the requirements and duties of the post can be found on the attached Role Profile.

Candidates applying for Lancashire Constabulary should be aware that the use of online 'Artificial Intelligence' (AI) systems such as ChatGPT to generate application answers is NOT permitted, any candidate found to have submitted an application form using online 'AI' software to generate answers will be removed from the recruitment process with immediate effect. This may result in future applications with the Constabulary also being rejected, based on integrity.Before you complete the online application, we would advise you to read the attached Information and Guidance documents.

PLEASE NOTE, AGENCY EMPLOYEES VOLUNTEERS AND SPECIALS ARE UNABLE TO APPLY FOR INTERNAL VACANCIES.

THE CLOSING DATE FOR THIS VACANCY IS THURSDAY 9TH MAY 2024 AT 10:00AM