- S24-162 Estates Support Officer (LC5)

Applications are invited for the post of Estates Support Officer within Estates, based at Hutton Headquarters.

There are two roles available, 1 Full Time and 1 Part Time.

The purpose of this role is to manage the day-to-day service and repair portal and provide administrative support to the Estates and Facilities Management Department.

To support the Estates technical professional staff and Business Support teams by providing an efficient and cost effective first-class reactive maintenance response service by interpreting requests for maintenance and allocating appropriate contractors in accordance with agreed technical and financial parameters and ensure appropriate records are updated and stored which will include following through requests to completion.
The supports officer will manage the Estates repair-line a service provided between 8:30 – 17:00 five days a week. They will manage and monitor volume and patterns of reactive requests, analysis of the requests and performance monitoring of contractors attending within set parameters.
To collate and interpret engineers reports ensuring that statutory remedial action is taken in accordance with agreed technical and financial parameters and ensure appropriate records are updated and stored in accordance with the appropriate legislative requirements.
To support, co-ordinate and liaise with Business Support teams and contractors in coordinating the statutory and non – statutory testing programme of works including maintenance schedules, arranging appointments and monitoring progress.
Understanding, inputting and interrogation of relevant technical information used within the various CAFM systems to support the professional staff, including Energy Bureau, SMART meters, Estate Manager, Estate Terrier, AutoCAD & CAD Capture, and taking appropriate and timely action in accordance with agreed parameters and/or highlighting exceptions to the relevant professional staff as necessary.
Obtain meter readings from divisional compliance & facilities operatives and take responsibility for the management of taking meter readings across the county.
In support of the professional estates team, proactively monitor and control estate related utilities and services and where applicable co-ordinate and undertake site audits as necessary to ensure accuracy and efficiency.
Understand and interpret risk assessments & method statements submitted by contractors in order to raise a permit to work when necessary.
To have an understanding of contract standing orders and financial regulations in line with public procurement directives in order to provide assistance and support to the professional staff in procuring service contracts and construction quotations and tenders
Provide a high-quality service to all stakeholders and customers by dealing with electronic, telephone and personal enquiries with efficiency, tact and diplomacy. Ensuring timely communication and documenting processes where required.

To administer, process, code to the relevant budget and approve within agreed parameters the requisitioning of purchase orders, raise sundry debtors invoices for the department, raise cheques, check & batch gas, electric and water invoices.

To undertake all other relevant administrative duties to support the estates professional staff as required in order to ensure the smooth running of the Estates Department including arranging meetings, venues, setting up VDI and minute taking.
To participate in the Estates ‘out of hours’ on call rota.
Work with customers and colleagues to ensure delivery of effective communication and management of expectations. Adopting a customer focussed approach.
Demonstrate a strong commitment to delivering a high standard of service with an emphasis on Quality & Communication at all times
To promote and comply with Lancashire Constabulary’s policies on equal opportunities and health and safety both in the delivery of service and the treatment of others
To be responsible for improving your performance by participating in the Professional Development Review (PDR) process with your manager
To carry out any other duties which are consistent with the nature, responsibilities and grading of the post

Please note, as a condition of your appointment you must undergo and pass RV Vetting.

Further details of the requirements and duties of the post can be found on the attached Role Profile. For further information regarding this vacancy, please contact Phil Bickerstaff on 413368.

Candidates applying for Lancashire Constabulary should be aware that the use of online 'Artificial Intelligence' (AI) systems such as ChatGPT to generate application answers is NOT permitted, any candidate found to have submitted an application form using online 'AI' software to generate answers will be removed from the recruitment process with immediate effect. This may result in future applications with the Constabulary also being rejected, based on integrity.Before you complete the online application, we would advise you to read the attached Information and Guidance documents.

PLEASE NOTE, AGENCY EMPLOYEES VOLUNTEERS AND SPECIALS ARE UNABLE TO APPLY FOR INTERNAL VACANCIES.

THE CLOSING DATE FOR THIS VACANCY IS THURSDAY 9TH MAY 2024 AT 9AM.