This post is open to applicants who can meet the College’s nationality, UK residency and vetting requirements.

About us:

We’re the professional body for the police service in England and Wales. We work with everyone in policing to set standards, to share knowledge and good practice and to support the development of police officers and staff. Our mission is to drive a consistent approach across policing where the public and the service expect it, to boost professionalism and to improve leadership at every level.

Although we're a small organisation, our work has a big reach. We are uniquely placed to work both with national policing organisations and local forces to support frontline officers, staff and volunteers in their day-to-day roles.

We offer a supportive and inclusive environment for people to thrive. Our extensive flexible-working policy, employee wellbeing support, family friendly policies, employers’ network for equality and inclusion membership (ENEI silver award winners), and status as a disability confident leader means everyone can bring their whole self to work.

We look forward to reading your application for the role of Operations Team Leader.

The selected candidate will be responsible for the day to day management of an administration team to enable the provision of effective, professional and proactive administrative services.

Some of your responsibilities will include:

• Coordinate and develop a multifunctional administration team, provide effective leadership and performance management to ensure the provision of services required are consistently to a high standard.
• Plan the activities of team to ensure the best use of human resources in response to and for the achievement of the team objectives, predicting cause and effect scenarios.
• Develop strong customer focused relationships with key stakeholders and service users, identifying their needs, anticipate the appropriate administration support and work with them to resolve any issues, whilst safeguarding College policies and protocols.

To be successful in this role you’ll need:

• Level 4 qualification (e.g. HNC, BTEC Professional Certificate/Diploma, NVQ level 4) in relevant subject or extensive equivalent work experience to ensure effective administrative management to achieve business objectives.
• Experience as an Office Manager with a strong knowledge of administrative functions.
• Demonstrable experience of line management within a business administration or service delivery team operating within a performance management system.

Please see the attached job description which contains full details of the role.

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Developing Self and Others
• Managing a Quality Service

We'll assess you against these technical skills during the selection process:

• Experience in the production and analysis of statistics and management information.
• Demonstrable experience of line management within a business administration or service delivery team operating within a performance management system.
• Experience of developing strong working relationships with internal and external customers, establishing and maintaining positive working relationships and removing unnecessary barriers to service delivery.