Roving Detained Property and Crime Filing Assistant

In this role, you will support the roving detained property and crime filing supervisor in maintaining the local detained property and crime filing holding stores. You will oversee the temporary storage and transfer of detained property and crime files within LPAs, collaborate with Facilities Management in the disposal of flammable and hazardous substances in the provision of high quality, effective and efficient support to the operational policing of the force. Supporting the Estates Management Team with the detained property and crime filing across the estate. The role is part of the Corporate Asset Management department within the Facilities section which comprises of printing services, uniform supply and secure storage.

You will be tasked daily by the Team Leader to support Central Detained Property across the Force’s Local Policing Units.

Maintaining the upkeep of the local Detained Property and crime filing holding stores Force wide with customer experience being at the centre of the services delivered
Support the Estates Team with the clearance and processing of detained property, various files and tapes across the estate
Work will include elements of handling hazardous items, valuable items and controlled substances
Work to the health and safety guidelines and in line with the detained property policy
Transfer of detained property, crime files and tapes to Central Store
Preparing detained property, crime files and tapes for transport and external storage
Receiving, sorting, disposal and destruction of detained property, various files and tapes
Updating property and related systems as well as some paper records
Responding to general requests and enquiries from internal customers by email, telephone, letter, CX portal and in person including arranging the return of items to the owner
Working closely with a number of internal and external suppliers as part of day-to-day role. i.e. hazardous waste contractor, Facilities team, Estates Management team and officers
Working to policy, legislation and guidance (eg CPIA, Data Protection Act 2018, MoPi)
Working collaboratively as part of the wider team
The role will involve moving between various sites on the WMP estate as duties require
Actively work with customers to support with new ways of working

Essential Experience

Experience working in a logistical role
Experience of administrative duties
Good working knowledge of Health and Safety
Good customer service skills in a frontline role
Ability to follow set processes, procedures and policies
Effective team working experience
Ability to work to tight deadlines.

Desirable Experience

Exerience using internal police system, i.e. Connect, CX portal
Experience and knowledge in the Connect system
Experience of working in customer services and/or stock control environment
Experience of working with Detained Property, Tape Libraries and Crime Files
Knowledge of relevant legislation and guidance, CPIA, MOPI, PACE, Data Protection.

Essential Skills

Have effective written and verbal communication skills.
Possesses a good level of numeracy to effectively deliver the requirements of the role.
Able to manage and prioritise their own workload.
Must be flexible and willing to travel force wide
You should be a clear communicator with excellent verbal and written skills
Able to develop good working relationships with people
Be goal orientated and outcome focused
Be inquisitive, flexible and adaptable
Able to learn new processes and systems quickly and effectively
Have a can do attitude and be able to ‘think on your feet’
Possess a high degree of accuracy and attention to detail
Be organised and able to prioritise
Thrive in a pressured environment
Be IT literate, including the effective use of MS Office.

Desirable Skills

Able to work without direct supervision
Experience in completing risk assessments
Knowledge of the storage and disposal of hazardous substances
Experience using Microsoft Teams
Have a full driving licence

Hours - This role is full time and therefore subject to standard contractual hours (36.5) but flexible working arrangements will be considered and accommodated wherever possible.

The post holder will be expected to travel force wide in an agile manner in accordance with the demands of the role.

Vetting - Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical - Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

“Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities”