Call Handler (up to £35k p/a INCLUDING allowances) - Force Contact, Crime and Operations Branch - 1892741, - Ref:1892741
Shift Allowance
Weekend Enhancements
Uniform Required
Medical Required
Assessment / Test Required
Can you handle it?
As a GMP Call Handler you will be the first point of contact offering immediate emergency telephone support to the diverse communities of Greater Manchester.
Our offer
The contact management team at Greater Manchester Police respond to 2 million calls for help annually. As a part of our team you will demonstrate compassion, resilience, respect, problem solving and teamwork.
You will be on the frontline, helping people and responding to some of the most difficult situations. This is a tough role but rewarding - your contribution will make a difference to the people and communities of Greater Manchester and will save lives.
You will be responsible for managing digital and telephone contact which will include emergency 999 calls. You will have the ability to remain calm, work well under pressure and identify and record vital details quickly and accurately. You will have excellent communications skills, the willingness to continually develop your skills and knowledge and a clear victim centred focus.
Rewards
We are looking for flexible people who can work shifts. This will be rewarded with market beating enhancements to pay.
In addition to making a difference to the people of Greater Manchester, you will receive extensive training giving you the knowledge you will need to effectively manage contact.
For elements required at the application form (AF) stage, these should be evidenced in your supporting statement. Your supporting statement should be uploaded in the CV Upload section of the application and must be uploaded in a Word Document format.
Shortlisted candidates will be contacted to attend an assessment.
Our aim is to recruit talented people with a diverse range of skills and experiences and welcome applications from all sections of the community.
Those successful will be invited to attend an Assessment session in May 2024 - Date TBC. This will take place at GMP Sedgley Park, Sedgley Park Rd, Prestwich, Manchester M25 0JT. All applications are treated on a first come, first serve basis as there are limited slots available for the Assessment .
Please note, if appointed, the initial training course will be five weeks, Monday to Friday (0800-1600hrs) commencing 27/08/2024 followed by mentoring on a 24/7 shift basis. No leave will be granted/accepted during the training/ mentoring period. If you have any Annual leave pre-booked during the training period (27/08/2024 to 05/11/2024), please do not attend the Assessment as you will be unable to be progressed for the August Intake.
These posts are based at Force Headquarters, Northampton Rd, Manchester, M40 5BP and Claytonbrook Operational Communications Room, 2 Claytonbrook Road, Openshaw M11 1PP.
These posts attract 20% shift allowance and 14.46% weekend enhancement. The basic salary is £27,789 per annum however please note that shift allowances and weekend enhancements are not payable during the initial training period.
We are committed to ensuring that the diverse make up of our workforce is reflective of the communities we serve. We encourage and welcome applications from all backgrounds and all of our communities, particularly from black, Asian and minority ethnic groups (BAME) who are currently under-represented. All applications are judged on merit.
To apply for this role you must have a good record of attendance, at least during the last two years.
Annual leave entitlement of 24 days + bank holidays, this increases to 29 days + bank holidays at 5 years service and 32 days + bank holidays at 10 years service.
The successful candidate has the opportunity to join GMPs Sports and Social Club. For a nominal monthly sum, a wide range of activities are available such as indoor football, tennis, squash and badminton as well as an extensive gymnasium. There is also bar and restaurant facilities with function rooms that can be hired for private events.
Discounts are also available for cinema and theatre tickets.
Other benefits include Blue Light discounts from many high street retailers and a Credit Union which offers financial products exclusively to the Police Family.
A local Government Pension Scheme.
Shift work and work life balance.
Wellness programmes.
Cycle to work scheme.
Car lease scheme.
Most locations have free parking available.
Please refer to the attached Job Description for further details regarding the skills required to do this role. The Job Description has been signposted to indicate at which stage of the process each criteria will be tested.
Due to the Equality Act (2010) the criteria surrounding sickness absence will not be checked until the conditional offer stage of the recruitment process, this is after the interview stage of the full recruitment process. With this in mind all candidates need to ensure that they have a good attendance record for the last 2 years for Staff and officers and for 12 months for apprentices.
The Equality Act 2010 makes it unlawful to discriminate against a disabled person in all areas of employment, including recruitment. The Police Service welcomes people with disabilities and will do its best to make reasonable adjustments to the working arrangements and/ or the working environment providing it is possible to do so.
If you have a disability and you require support with your application, please let us know so we can consider and support you with any reasonable adjustments you may require. If you need any support completing this application please contact gmprecruitment@gmp.police.uk and the recruitment team will be happy to assist .
Should you require reasonable adjustments during the recruitment process, please let us know during the selection process.
Please note, all of our communication will be sent to you via the e-mail address you provide on your application form, therefore please ensure noreply@gmp-recruitment.co.uk is in your mail safe senders / safe recipients list to prevent our e-mails going into your junk mail.
What is the Residency Criteria?
To be eligible for appointment as a member of police staff, you must be a British citizen or a citizen of a country that is a member of the European Economic Area (EEA) or Switzerland. Commonwealth citizens and foreign nationals are also eligible but only if they are resident in the UK free of restrictions.
After 30 June 2021, nationals of the EEA or Switzerland will also need to provide evidence that their stay is free from restrictions.
In the context of EEA nationals, we are content that pre-settled status counts as free from restrictions.
Greater Manchester Police have been informed of potential personal tax implications for members of the 1987 Police Pension Scheme, who retire and take a pension between the ages of 50 and 54 inclusive and then take up employment as a Police Staff member. Members of the police pension scheme whose age is between 50 and 54 who are re-employed as a Police Staff member have to meet certain conditions to keep their PPA and to protect against personal tax liability charges on any payments paid before the age of 55. One of those conditions is that a break of at least 1 month is required where the re-employment is materially different. However, if the role is not deemed to be materially different then a 6 month break is required.
Apprentices; you must be in the last 6 months of your apprenticeship to be eligible to apply for this role.
The portal to upload Tattoos should not be used to upload CVs or Expressions of Interest, if you do this your application will not be included in the recruitment process.
Policing values are enshrined in the Code of Ethics (a copy of which can be found at https://www.college.police.uk/What-we-do/Ethics/Ethics-home/Documents/Code_of_Ethics.pdf
Every person serving with the police service needs to adhere to these standards of professional behaviour. As an applicant to Greater Manchester Police, we expect that you will hold views and attitudes in line with the Code; that if you are successful in your application you will uphold the Code of Ethics by displaying the behaviours that the Code sets out; and that you will report any conduct of others that falls short of those standards. Any failure or apparent failure to uphold the Code of Ethics will be taken seriously. It will be looked into and in cases involving serious and/or repeated failings, criminal and/or misconduct proceedings may follow. With that in mind, you are reminded that you must not share any information relating to the recruitment and assessment process. Sharing of such information could result in criminal and/or misconduct proceedings.