Vacancy Information

Grade - Grade 9
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £28,302 - £30,783
Working Hours - 37.0 Hours per Week
Possible to be eligible for unsociable hours allowance

Chief Constables' Message

>We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

Chief Constable Tim De Meyer & Chief Constable Jo Shiner

The Role & Key Responsibilities

Do a job that matters

We’re hiring more Control Contact Handlers and we want you to join us.

For many people, our Control Contact Handlers are the first point of contact with the police, whether it’s over the phone, or by email. Our Force Contact, Command and Control Department isn’t just call centre, it’s the start of our front line.

You’ll get a good starting salary, opportunities for progression and the satisfaction that comes from helping others.

The role

A Control Contact Handler plays a vital role in keeping Sussex Safe.

You’ll handle a huge variety of emergency 999 calls, non-emergency 101 calls, online and social media communications. The situations you’ll be faced with are as diverse as the communities we serve and you’ll be engaging with people of all ages and backgrounds.

Our Control Contact Handlers need to be able to strike the right balance between showing empathy with every caller, while not becoming emotionally involved when dealing with sometimes difficult circumstances.

Our Control Contact Handlers provide excellent customer service to members of the public and Sussex Police colleagues.

Could this be you?

If you are looking to work in a fast-paced 24/7 environment, where no two days are the same, are calm under pressure, are an excellent communicator and have the confidence to make critical decisions, this is the role for you.

You’ll need to be able to think on your feet, ask the right questions, listen for vital details, and log information quickly and accurately.

The role is based at our Headquarters on the outskirts of Lewes. You’ll need to be able to work shifts, including nights, weekends and bank holidays.

Skills & Experience

Are you eligible?
• You can apply aged 17 but must be aged 18 or over to be given a start date – no upper age limit
• You must have lived in the UK for three continuous years immediately prior to application
• Not be a current or previous member of a proscribed terrorist organisation or group.
• Not have served a prison sentence.

Why Work With Us?

What we offer you:-
• We value all our staff and provide many benefits.
• Starting salary of £28,302 plus unsocial hours shift allowance in the region of £9,063 per year for a full time shift worker.
• 25 days per year annual leave, rising to 30 days depending on your length of service (annual leave based on a 37 hour working week and 7.4 hour day)
• Part time working patterns available after completion of training, which is full time
• Ongoing training and development
• Career progression opportunities

Further Information

We will be holding Webinars and tours please see our website for dates and booking details

Diversity Statement

We are only as good as our people.  It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of the Stonewall Workplace Equality Index and Disability Confident, a signatory of the Race at Work Charter and aligned with the Armed Forces Covenant and the HeForShe movement.

We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities.

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.

Please use the following links to find out more on Equality, Diversity and Inclusion at Surrey Police and Sussex Police

Additional Information

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly.  You may wish to consider adding noreply@surreysussexpolice.as.recruitmail.com to your address/contact list to ensure you receive all communications.