Scale 3 - Customer Support Administrator

An opportunity has arisen for the Customer Support Administrator within the IT Services department at Cheshire Constabulary.

The successful candidate must have excellent team working skills, but also must be able to work independently, prioritising their own workload and maintaining a high standard.

IT experience is preferred but not essential.

This is Temporary role on a Scale 3 position with a salary of £24,312.

This position is a first point of contact with Police Officers and Staff visiting the department with service issues and general queries.

The Customer Support Administrator Role is a ‘non-technical’ role, which involves primarily dealing with Customers to ensure they can use the correct equipment they are given, and deal with day-to-day routine queries. The role requires the successful candidate to receive and issue devices to customers over the desk, running through a short familiarization package for a customer unfamiliar with a new piece of equipment.

Training will be provided to the successful candidate on a 1-2-1 basis over a period of weeks.

Internal Staff will need to attach a Line Manager Endorsement Form to their application.