Telephony Engineer

Wiltshire Police – Telephony Engineer

Full time permanent position
37 hour working week –
Based at Police HQ, Devizes Hybrid work environment (combination of office and remote environment, depending on operational needs
Salary £42850pa rising to £45,000 after qualifying period, this includes a 20% salary uplift

Are you a proactive and dynamic Telephony Engineer with the ability to support a large organisation? Would you like to work in an environment where every day is different, and your skills and experience would be welcomed and valued? We are currently seeking a Telephony Specialist to join our team, developing your skills and experience to support our Police Staff and Officers throughout the county. Working predominantly with our contact centre, you will be maintaining the system and providing support to this critical area of the force. Ideally you will have some network experience and knowledge of Avaya, however this is not essential for the role. You will use your knowledge of telephony technology to support to the team, becoming an expert in your field.

Main duties will include:

Maintain telephony support process and check that all requests for support are dealt with according to agreed procedures
Use telephony management software and tools to investigate and diagnose telephony problems
Maintain current knowledge of malware attacks and other cyber security threats.
Provide technical expertise to enable the correct application of operational procedures

The successful applicant will have:

Knowledge of contact centres or communication hubs
A current relevant professional qualification (Avaya/Mitel/Microsoft certification) or equivalent
The ability to analyse technical problems and articulate potential solutions in a structured, logical and non-technical manner

Please note that all candidates for positions at Wiltshire Police who are successful will be required to undertake and clear vetting before being formally offered a position. 

Alongside role and career development opportunities, we offer fantastic employee benefits such as free on-site gym (Devizes), physical and mental wellbeing support, 25 days annual leave (increasing to 30 days after 5 years’ service) and a generous pension scheme.