BCH ICT Support Engineer - Cambs
A great opportunity has arisen to join a growing support team as a ICT Support Engineer within the BCH (Beds, Cambs & Herts) ICT Department. Join the exciting and dynamic world of policing and contribute towards making Bedfordshire, Cambridgeshire and Hertfordshire a safer place.
Based at Cambridgeshire HQ, Hinchingbrooke, you will be an integral part of the ICT Operations Team supporting the force desktop and laptop estate ensuring that vital business software is highly available to staff and officers.
You'll demonstrate your experience in a 2nd Line ICT Support Environment, using your technical knowledge and experience to analyse hardware and application faults that are raised via the ICT Service Desk, ensuring resolution within agreed SLAs and making sure any procedures or corrective actions are documented. You will be required to work and travel to remote locations, so a full driving license is essential, along with providing on call cover on a rota based system.
You must be an effective team player, organised and highly motivated, understanding the importance of flexibility, effective communication, and collaboration to work efficiently with colleagues located in different office locations across the BCH estate, our users and our suppliers.
The successful candidate must have the following skills and experiences:
- Educated to A-level or equivalent (Inc. Maths & English) or proven written and numeric skills
- At least 2 years’ IT support experience working in a Microsoft Windows environment.
- At least 1 years’ experience of hardware (desktop/ server/laptop) fault finding and fault resolution
- Experience of complete desktop and mobile equipment installations, diagnostics, repair and re-imaging
- Customer Service Qualification or 2 years’ experience within customer service environment
- Self-motivated and well organised
- Previous experience of working in a team
- Ability to work effectively with minimal supervision even when under pressure
Further information can be obtained from George Spencer (BCH Operations Manager) via george.spencer@cambs.police.uk
Additional Information
All internal applicants must have successfully completed their probationary period to apply for this role.
Internal applicants within Cambridgeshire Constabulary, should upload either a CV or provide relevant skills, experiences and qualifications on Word/PDF document.
This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage throughout the recruitment process. Redeployees will take priority over other applicants at any point during the recruitment process up until conditional offer. If a redeployee is successful and accepts an offer, they will remain on their home force’s terms and conditions.
As a Disability Confident leader, we take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing workplace adjustments, wherever needed so everyone feels welcome and can flourish. If you have a disability and you meet the minimum criteria for the position you are applying for, you will be entitled to an interview under the ‘Offer an Interview Scheme’.
It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed.