Horizon Victim and witness liaison officer

About us

At Wiltshire Police, we are dedicated to making our community a safer place for everyone. Our team is committed to upholding the highest standards of integrity, professionalism, and service. We believe in creating a supportive and inclusive environment where every member can thrive and make a meaningful impact. Whether you’re just starting your career or looking to advance, Wiltshire Police offers a range of opportunities to grow and develop. Join us and be part of a team that values courage, compassion, and dedication to public service. Help us to keep Wiltshire safe.

We’re proud to be an Equal Opportunity employer, and we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone.
If there are any adjustments we could make to the recruitment and selection process to support you, please let us know

About the role

Are you looking for a rewarding role where you can make a real difference? Join Wiltshire Police as a Victim and Witness Liaison Officer within the Horizon team, where you will be part of a vital initiative by the Police and Crime Commissioner to prioritise and support victims and witnesses of crime. This rewarding opportunity focuses on ensuring individuals receive the support, guidance, and information they need to navigate the Criminal Justice System confidently and effectively and are kept well informed throughout their journey.

As a Victim and Witness Liaison Officer within the Horizon team, you will manage a personal caseload, serving as the dedicated Single Point of Contact for victims and witnesses. Your responsibilities will include providing support, offering signposting, and coordinating needs and delivering court updates, all while working within tight deadlines in a secure and confidential environment.

To excel in this role, you will have a background in customer service and be skilled at managing sensitive conversations with empathy. This rewarding position offers the opportunity to make a significant difference by enhancing the experience for victims and witnesses during challenging times.

Do note you will be required to work from the office for the first 6 months of employment as part of role training and development.

Experience

Previous administrative experience working in a customer service environment.
Experience of dealing directly with the public
Experience of working under pressurised time constraints
Experience in the judicial system, police environment, or working with vulnerable populations would be advantageous.

Skills

Excellent customer service skills
Skilled in managing conflict and handling distressed callers.
Proficient in Microsoft Word, Outlook, and Excel
Familiar with computer systems for data input and report generation
Strong verbal and written communication skills with internal and external stakeholders
Excellent interpersonal skills – approachable, tactful, empathetic, diplomatic and a sympathetic and listening telephone manner.
Effective time management and organisational skills with the ability to prioritize and meet deadlines.
Quick decision-making abilities and efficient problem-solving
Maintains confidentiality with sensitive information.
Performs well under pressure and adapts to changing environments.
Stays updated on legislation, policies, and procedures.
Uses initiative to resolve issues and ensures high accuracy in work.

What we offer

Excellent career development opportunities
25 days annual leave plus bank holidays, rising to 30 days
Hybrid working
Flexi hours scheme
Free Gym membership
Physical and mental well-being support
Generous Pension scheme

Please note, all roles will be subject to a vetting procedure, some roles due to the nature of their work, will require additional security clearance.

Depending on the number of applications received, we reserve the right to close this role early.

We are proud of being a truly inclusive organisation who provides fair and equal consideration to all of our applicants. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence.