Force Contact & Control Operator

Welsh Language Speakers Welcome!

We’re actively recruiting Welsh speakers to help us meet public demand and uphold our commitment to the Welsh Language Standards. If you're not yet fluent but eager to learn, we also welcome applicants who are committed to developing their Welsh language skills—support and resources are available to help you grow.

Please note for Welsh speaking candidates the initial national test is completed in English. Internal Force processes including force assessment centre and interview can be conducted in Welsh. To support candidates it is suggested that you change Language to Welsh on the Jobs Posting Board.

Role Overview

Join Our Force Contact & Control First Response Team - Are you ready to make a real difference in your community?

Our Force Contact & Control Operators are the heartbeat of emergency response—highly trained, calm under pressure, and skilled in managing both urgent 999 calls and non-emergency contacts via 101. They are the initial investigators to every crime and incident reported to Gwent Police, obtaining the detail needed to assess the risk and applying critical decision-making skills to determine the correct police response. The information they obtain, and the decisions they make, not only influences the victim’s safety and overall experience, but also play a pivotal role in identifying, apprehending, and prosecuting offenders. Additionally they coordinate the deployment of police resources, ensuring the right officers are in the right place at the right time.

This is a challenging and varied role that calls for exceptional individuals who are resilient, resourceful, and able to thrive under pressure. You’ll need to juggle competing priorities, think on your feet, and handle sensitive—sometimes emotionally challenging—calls with professionalism and care.

Our team are at the heart of everything we do and you'll be supported, nurtured and developed every step of the way!

What We’re Looking For: We’re seeking enthusiastic, ambitious individuals with a positive attitude, who truly want to make a difference to our victims and communities through delivering a high quality of service to everyone who needs us. . If you're passionate about helping others and thrive in fast-paced environments, this could be the perfect role for you.

Want a Closer Look? Apply for our Ride Along Scheme to gain firsthand insight into the role and see how our operators support frontline policing.

Welsh Language Speakers Welcome! We’re actively recruiting Welsh speakers to help us meet public demand and uphold our commitment to the Welsh Language Standards.

Find Out More: Detailed information about the role and recruitment process is available in the attached documents. You can also explore what the job involves here.

Please note: There is a 2 year tenure on this posting (you need to remain in post for 2 years prior to applying for alternative posts).

PLEASE NOTE:

For this application process, as per the role profile, you are not required to provide any competency based evidence. Please leave this section blank and submit your application; you will then be sent an online test link to complete.

ALL TESTS must be complete by FRIDAY 17th October @1pm

Please also note: If you have previously passed the national sift test, or/and the in force assessment centre, please contact us as you are not required to re sit these within a set period of time. Please email centralrecruitment@gwent.police.uk to check if these stages are required for your application.

Please note the following dates relevant to this recruitment campaign:

Awareness Session - Initial Assistance 07/10/2025
This initial Awareness will provide an overview of the role, as well as guidance on the process including the initial situational judgement test stage of the process.
Access via the following link: Join here

Compulsory Awareness Session - Later end of the Recruitment process 21/10/2025
You will be sent information regarding this session closer to the time.

Other Dates

The In person Assessment Centre: will be run 27/28 October 2025 (more or less dates depending on numbers).
Interviews will be run 5/6/7 November 2025.

What are our benefits

Here at Gwent Police, we value our employees, and we provide ample support and training to ensure you excel in your role, alongside receiving benefits such as:

Generous annual leave entitlement that rises to either 29 or 30 days depending on grade plus 8 bank holidays
Employee Assistance programme and a range of wellbeing support programmes
Free access to on-site gyms
Discounts from various retailers via the Blue Light Scheme and Vectis Card
Cycle to Work Scheme
Hybrid/Agile working (role dependant)
Flexible working opportunities
Local government pension scheme
Range of support networks
Generous maternity/paternity and adoption leave entitlements
Generous sick pay provisions
Option to become a member of UNISON, the public service union

INTERNAL CANDIDATES: Please note that we are unable to progress you to shortlisting unless we have received your Line Manager Approval form. Please submit this in line with the closing date. Thank you.

To enable us to deliver outstanding policing for everyone, we need people from all backgrounds, with a range of professional and life experiences, so that we are truly representative of our communities.

Gwent Police provide a positive action support programme for underrepresented groups. To find out more please email Brian and Clare via positive.action@gwent.police.uk or visit our positive action page here: Positive Action | Gwent Police

We are proud to be a Welsh speaking policing service and welcome applications from candidates with Welsh Language skills.