Enquiry Desk Officer

To act as the first point of contact to the public and other service users at designated Force Front Offices, providing the public with advice and guidance, ensuring reported incidents are risk assessed and graded appropriately. You will aim to satisfactorily resolve all enquiries at the earliest opportunity wherever possible. Working in conjunction with the wider Force Control Room, you will provide a consistent high quality service in line with the Forces current vision and strategic priorities.

The post is for 37 hours per week. This will include working 1 Saturday every 3 weeks.

Shift patterns will be agreed with postholder prior to starting.

Although it is not mandatory to have a driving licence, you will be required to travel to other stations to cover leave/absences at times.