Force Contact Officer


Posted on 17th Mar 2022

Force Contact Officer

Force Contact officers work shifts over a 24 hour period, 365 days a year and answer all emergency 999 calls and non-emergency 101 calls, as well as deploying resources to police incidents across Cleveland. We will provide you with the highest standard of training to manage the different situations you may face.

The Force Control Room takes an average of 1100 calls a day, where no two calls are ever quite the same. One minute you could be creating an incident for a road traffic collision, the next, you might be taking a report of an ongoing disturbance. Although at times the situations you will encounter may be distressing, life threatening and challenging, it is a hugely rewarding job where no two days are alike and you will feel an immense sense of satisfaction knowing you have helped someone at one of the worst times of their life.

There will also be routine jobs to deal with such as administrative tasks associated with the role. Whatever the situation, we always strive to provide the highest quality of service to our customers. You’ll be part of the wider policing family helping to keep Cleveland safe, identifying and responding appropriately to those who are most vulnerable in our communities, as well as being part of a team of great people. Most people join the police service because they want to help others and make a difference to people’s lives. Working in the Force Control Room, there is no doubt that you will be making a difference – every day.

If you’re interested in joining the team, we’re looking for motivated people who are excellent team players with the ability to work unsupervised and use their own initiative. In particular, if you have excellent communication skills, customer service skills and IT skills with the ability to work calmly and effectively under pressure along with empathy and resilience, then you could be an excellent addition to the team.

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