Force Control Room Operator (Dispatching)

Posted on 2nd Mar 2022

Force Control Room Operator (Dispatching)

Vacancy Information

Do a job that matters

We’re hiring Force Control Room Operators and we want you to join us!

Surrey Police’s Force Control Room manages and coordinates police resources county wide with a single aim; to protect the public. (This is a different role to that of the Contact Centre Officer which is being advertised separately)

You’ll get a good starting salary, opportunities for progression and the satisfaction that comes from helping others. This is a 24/7 rotating shift pattern role. 

The Role

Working in a fast-paced environment, you will work as part of a team responsible for the direction of resources to incidents via our radio system.  You will be providing officers with critical information and updates as the incident develops.

This is an exciting and varied role involving the management of a wide range of incidents which can occur simultaneously therefore multi-tasking is essential. For Force Control Room Operators communication and collaboration is key. You will need to coordinate the response of specialist departments such as dogs, firearms and helicopters.

The role requires you to prioritise and juggle competing demands. Fast time decisions are essential and should be risk assessed (based on threat, harm and risk), whilst considering the safety of both Officers and the Public.


Key Responsibilities

Could this be you?

If you like a challenge and making a difference this role is for you! No two days are the same.

You will need to remain calm under pressure, be an excellent communicator and have the confidence to act assertively. You’ll need to be able to highlight risks, prioritise issues and relay information accurately in fast time. It is essential that you are able to take control and respond promptly to changing situations.

Applicants should possess a Level 2 English qualification (GCSE A*- C or equivalent). Proficient and accurate typing skills at a minimum of 30 wpm and a good working knowledge of windows based computer systems are also required.

Our teams are there when the public need us 24 hours a day, 7 days a week. You’ll need to commit to working a shift pattern covering the 24 hour period, this includes night shifts, weekends and Bank/Public Holidays such as Christmas and New Year’s Eve. Shifts are timetabled well in advance so that you can plan properly.

The role is based at our Headquarters site approximately 1.5 miles outside of Guildford Town Centre. Own transport is desirable as public transport is not readily available around shift times. We offer free onsite parking at all times. 

Our site is a former stately home which enjoys views out across the Surrey Hills. The extensive grounds allow for walking and relaxation. There is also a free on-site gym which is open 24 hours.

During office hours there is a canteen serving hot and cold food as well as Starbucks Coffee. At all times we offer a fully equipped kitchen to store or prepare meals along with vending machines.

Skills & Experience

Are you eligible?

  • You must be aged 18 or over on the day you submit your application – (no upper age limit)
  • You must have lived in the UK for three continuous years immediately prior to application
  • You must not be a member of the British National Party (BNP) or other similar organisations for example Combat 18 or The National Front
  • You must not have served a prison sentence

What we offer you

  • We value all our staff and provide many benefits
  • Salary of £28,586* (this is inclusive of a shift allowance of £4,685 per year, for working across the 24/7 period), rising annually.
    *please note the initial training course (weeks 1-6) does not attract an unsocial hours allowance. Applicants will receive £23,901 during this period and the shift allowance will be applied from week 7 onwards.
  • 180 hours annual leave, rising to 209 hours after 5 years’ service
  • Ongoing training and development
  • Career progression opportunities
Contact Details

For further information about this role please contact the Recruitment Team on or 01483 633333.

Additional Information

Additional Information

We are looking for successful applicants to join a pool of candidates for intakes October 2022 and for January 2023. 

Successful candidates will complete an 8 week classroom based training course which is full-time working Monday to Friday with a working pattern of the hours between 8am and 8pm. This is followed by a tutoring period which commences the 24/7 shift pattern. 

The probationary period for this role is 6 months and progress assessments take place at regular intervals.

Candidates successful at our shortlisting stage will be invited for assessment and interview during an evening or weekend dates throughout the year.

Diversity Statement

We are only as good as our people. It's really important to us that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach and skills that diversity can bring; all of which helps us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have a multiple staff support groups who help improve our understanding of diverse issues and ensure they are reflected in our work. We are proud members of the Stonewall Workplace Equality Index and Disability Confident, a signatory of the Race at Work Charter and aligned with the Armed Forces Covenant and the HeForShe movement.

We value the differences that people bring from all backgrounds and communities. Regardless of age, gender, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious beliefs, we would love to hear from you!

For more information or any questions, please email the Positive Action Team at: 

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