Operations and Support Officer (2nd Line IT Support Engineer)


Posted on 14th Jan 2022

Operations and Support Officer (2nd Line IT Support Engineer)

"My job makes me feel like I provide a valuable contribution to the policing of the country, working as part of a continually developing team supporting Police Scotland which can be challenging but ultimately very rewarding"
Operations and Support Officer, Digital Division.

Police Scotland’s Digital Division is embarking on an ambitious programme to implement a range of technologies to support operational policing. We are looking to recruit an Operations & Support Officer to help provide user support and request fulfilment, along with contributing to a number of upcoming projects.

You will be valued for your contribution in terms of providing 2nd line support to users and the user client estate, along with contributing to the support of the backend ICT infrastructure, services and systems. You will also have the opportunity to get involved with any number of exciting projects which will impact and improve front line policing and therefore the safety of our communities.

In this role you will be part of a national team who ensure the smooth running of Police Scotland’s ICT estate, providing 2nd line technical support, primarily focusing on end user client estate management. You would be expected to travel to multiple sites, in both the immediate local area and occasionally, nationally for larger pieces of work across the country.

As a successful Operations & Support Officer, you will be educated to HNC level or possess an equivalent professional certification in a related computing discipline. In lieu of formal qualifications, candidates must have either industry recognised qualifications, or relevant experience in a similar role.

This full time post is temporary until 31/03/23 and will require Management Vetting. You will work 35 hours per week, Monday to Friday, 9am–5pm. The post-holder will be required to take part in an on-call rota, supporting critical systems and users, for which an allowance will be paid.

Full details regarding this vacancy can be found in the attached Role Profile.

Applicants must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen or a foreign national free of restrictions.

You should also have been resident in the UK for a minimum of five years immediately prior to application.


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