IT477 Field and User Support Analyst **External**
THIS VACANCY HAS BEEN ADVERTISED EXTERNALLY
Field and User Support Analyst
Digital Policing Directorate
Digital Service and Support (IT)
Bradford and Wakefield
3 full time permanent posts
West Yorkshire Police are looking to appoint a Field and User Support Analyst to join the Digital Policing Directorate based in Bradford/Wakefield. The successful candidates will install, support and maintain network and mobile communication devices, to ensure provision of specified services and that they meet associated service level agreements.
This is an excellent opportunity for the right candidate to take up this new and exciting position as we embark on the implementation of a restructured Digital Policing function.
The ideal candidates will have proven relevant practical experience and technical knowledge to support a wide range of devices utilising appropriate support tools, experience of IT second line support, ideally relating to a computing environment, an understanding of the importance of, and experience of, supporting customers.
The successful applicants must be willing and able to travel for business purposes and participate in a call-out/standby rota, as occasionally they will be required to work outside normal 37 hours per week (Monday to Friday).
The successful candidate will be subject to enhanced personal and financial vetting checks prior to appointment.
These posts are suitable for job share. The application process will close at 23:55 hours on 13th July 2020.
Applicants should be aware that it is not always possible to carry out adequate vetting checks on persons who have not been resident within the UK for the last three years. Therefore, where this applies, applicants may be refused on the grounds that it was not possible to vet them to the appropriate standard.
West Yorkshire Police is committed to improving the diversity of its workforce to better reflect the diverse communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010.
For a detailed description of the Competency and Values levels required please refer to the http://www.college.police.uk/What-we-do/Development/competency-and-values-framework/Documents/Competency-and-Values-Framework-for-Policing_4.11.16.pdf (This link may be copied and pasted into your browser). This document will assist you in completing the Evidence of Achievement section of the application form.
Please note: The Evidence of Achievement section will not be visible until the employment section has been completed.