101 Switchboard Operator

Posted on 26th Mar 2020
Avon & Somerset
Avon & Somerset South West

101 Switchboard Operator

Are you looking for a new challenge? Do you want to help make a difference?

We are looking for 101 operators, to work within our Communications Centre in Portishead. You will be the first point of contact to members of the public on our non-emergency switchboard.

Working in a busy and dynamic environment, alongside emergency Call Handlers and Dispatchers, we need customer service orientated operators to answer our non-emergency calls, make a decision about how each call needs to be dealt with and then either transfer the call to a Call Handler or internal department, provide advice or signpost to another agency where appropriate.

You will play a pivotal role in delivering excellent customer service to members of public who are contacting us for help.


Skills you need

-          Experience of working in a customer services environment & be able to communicate effectively (both in writing & over the phone)

-          You must be computer literate including knowledge of Windows based packages


Roles available:

We are recruiting full time members of staff to work the following shifts:

Monday – Friday, 37hrs per week

Week 1: 0800-1600, week 2: 1400-2200

Salary scale 3 - £18,951- £20,199 (plus shift allowance of 12.5% for full time)

 (Please note; if you are successful, you will be required to attend a training course prior to starting the role. This will be Monday – Friday 0800-1600hrs for 1 week).

Candidates who successfully pass both the assessment and interview will be placed on a bank and offered roles as they become available.


Once appointed you may not make any internal recruitment application to move from the post of 101 Operator within two years of the date of your appointment.

Assessment centre dates will be held: to be confirmed

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