Resolution Centre Investigator (Headquarters, Chelmsford)

Posted on 21st Jan 2020

Resolution Centre Investigator (Headquarters, Chelmsford)

Location of Role: Chelmsford 

Salary Range: £21,135 to £23,406 plus up to 20% shift enhancement depending on shift pattern

Part/Full Time: Full Time 

Contract Type: Permanent 

Working Pattern: 24/7 Shift

Weekend/Evening Working: Yes

  Resolution Centre Investigator

Full time shift work based at Essex Police Headquarters - Chelmsford.


Starting Salary £21,135  rising to £23,406 plus up to 20% shift enhancement depending on shift pattern

About the role

As a Resolution Centre Investigator, you will manage the secondary response to non-emergency crime and conduct basic investigations into a wide range of offence types. You will decide how we respond to these incidents by assessing a number of factors including the level of threat, harm, risk and solvability of the offence alleged.


In addition you will ensure Essex Police is working in line with current legislation and policy including the National Standard for Incident Recording, National Crime Recording Standards and Home Office Counting Rules.


What will you be doing?

  • Reviewing non-emergency incidents sent from the Force Control Room to the Resolution Centre and conducting an assessment on how we respond.
  • Undertaking desk based investigations using various IT systems
  • Reviewing how we have dealt with an incident to ensure this is correct and complies with legislation including the National Crime Recording Standards and National Standards for Incident Recording
  • Producing statistics to assist in formulating plans for the current day’s work


For the full job description please click here.


A notice will be posted a week prior to any closing dates in the future.


All of our posts require a level of vetting and security clearance.  During the recruitment process you will be sent on-line vetting information forms to complete. 


If you require any assistance or further information regarding this opportunity please contact the Business Centre on 101 Ext 833 or alternatively email


Kent Police and Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

If you have a disability or health condition that requires adjustments during any element of the selection process please provide us with details of the adjustment you would require at the earliest opportunity. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances so to do.

This post is open to British citizens, nationals of the EEA or commonwealth citizens who have no time limit on their stay in the UK, and who have lived in the UK continuously for the past three years. Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.

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