Contact Resolution Officer / Grade B - D : Force Headquarters

Posted on 13th Sep 2019

Contact Resolution Officer / Grade B - D : Force Headquarters

Contact Resolution Officer

Grade B – D (£18,486 - £24,759)



Closing Date: Thursday 10th October 2019


We're looking to recruit Contact Resolution Officers to work in our busy Force Contact Centre, answering emergency 999 and non-emergency calls. Interested? We want to hear from you NOW!

At the heart of the action is our team of Contact Resolution Officers who come from all walks of life, but they have one thing in common - they're the first point of contact for anyone who needs help or assistance from Merseyside Police.

For more information please apply via the below link:


Equality Act 2010

Any candidate who has a disability as defined by the Equality Act 2010, is required to inform us, in order to ensure that ‘reasonable adjustments’ can be made.  Our policy, at the stage of interview, is that we will ask all candidates whether we need to make any ‘reasonable adjustments’ in accordance with the Equality Act 2010.  Under the Equality Act, a disabled person is someone with a physical or mental impairment, which has a substantial and long-term adverse effect on their ability to carry out day-to-day activities.

Positive Action

Merseyside Police are proud to use Positive Action to redress the balance of under representation our team will offer advice, guidance and support throughout the recruitment process to candidates from under-represented groups.  For more information please refer to our Positive Action page

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