Service Desk Agent (1)


Posted on 11th Jan 2019
Avon & Somerset
Avon & Somerset South West

Service Desk Agent (1)

This is an exciting opportunity to join our team of Service Desk Agents and develop a broad range of technical skills. Our team provides comprehensive ICT support to meet the requirements of Avon and Somerset Constabulary

The support we provide covers desktop, mobile data/ telephony, servers, networks, wireless environments and Microsoft product set.  Knowledge of Active Directory would be advantageous.

Working as part of a multi-disciplinary team, you will need to demonstrate the ability to learn, along with experience in dealing with IT related queries. A good telephone manner and listening and diagnostic skills are needed to ensure an excellent customer experience. 

All requests for flexible working patterns will be considered and will be dependent on the role.

Pattern of 6 shifts on, 4 shifts off to cover days, nights, weekends and public holidays.

If an internal applicant who is at risk of redundancy / in need of redeployment has applied for this role and pass the selection process they will be offered the role over the remaining internal and / or external applicants.

Please indicate or advise if you have any reasonable adjustments we may need to consider at any stage of your application.

Please be advised we are unable to supply any feedback after shortlisting.

Please note that this is a temporary post. If selected, internal applicants will need to decide if you wish to take up the position knowing that you will be giving up the right to your substantive post.

Avon and Somerset Constabulary are committed to equality, diversity and inclusion. We are working hard to increase diversity and inclusion within the Constabulary, where communities are currently under-represented including those from Black, Asian and Minority Ethnic (BAME) communities, people of all ages, abilities, faiths, religions, gender, LGBT communities and those from other disadvantaged or marginalised backgrounds who share our values and wish to make a difference to the communities we serve.  All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.

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