National Desktop Support Engineer

Posted on 11th Jan 2019
Metropolitan Police Service
Metropolitan Police Service London

National Desktop Support Engineer

National Desktop Support Engineer

Salary: £31,070 to £36,893, plus £2,930 location allowance. You will receive £31,070 the band minimum. Progress to the band maximum of £36,893 will be via incremental progression.

In addition to this the role presently attracts a generous on-call allowance

Location: East Birmingham

Keeping London safe is a complex task. But here at the Met, we work to protect our dynamic capital every single day. The threats we face are ever evolving, and terrorism has become one of our biggest priorities. Our Customer Service Centre is vital to the efficiency and success of the National Counter Terrorism headquarters. As our National Desktop Support Engineer, your expertise will play a positive role in our counter terrorism aims.

This role will provide technical desktop and field engineering assistance to the Field Support Team Leader and the wider CSC and NCTP Project teams, in the daily management of all hardware related issues. Additionally, cryptographic device support will be a vitally important part of this role and will require Developed Vetting status. The right candidate will additionally provide assistance to the Team leader in pro-actively seeking to improve upon all aspects of the current Field Support processes and knowledge, working towards a leaner and more efficient system of operation. The main Hardware within this portfolio is largely off the shelf equipment, however training will be given.

The candidate will be expected to take the initiative with establishing excellent working practices and processes within this field and to bring experience of how best to go about Hardware and remote assistance management utilising toolsets such as SCCM and Service Now.

The department has a strong ITIL alignment and a proven track record in this area would be extremely valuable.

Management and ownership of the outstanding Hardware faults and liaising with affected parties and resolution teams will also form a key element of this position. Being able to translate complex technical issues into every day vernacular is crucial here as is the ability to manage user’s expectations and to form good working relationships with senior users is paramount.

The role holder will be required to travel to multiple sites around the UK with nights out, as appropriate. Additionally there will be an on-call requirement.

To apply, please download the specific candidate information pack for this role, and click on the link to complete and submit the online application form with supporting CV.

Completed applications must be submitted by 23.55pm on 24th January 2019.

Vetting and STRAP

This post will require you to hold National Security Vetting (NSV) at either Security Check (SC) or Developed Vetting (DV).

The post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo Security Check (SC) or Developed Vetting (DV) before taking up the post. Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (SC) or Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.

We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.

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