National Desktop and Field Team Leader
Job Title: National Desktop and Field Team Leader
Salary: £38,531 to £43,127, plus £2,930 location allowance. You will receive £38,531 the band minimum. Progress to the band maximum of £43,127 will be via incremental progression.
In addition to this the role presently attracts a generous on-call allowance
Location: East Birmingham
Keeping London safe is a complex task. But here at the Met, we work to protect our dynamic capital every single day. The threats we face are ever evolving, and terrorism has become one of our biggest priorities. Our Customer Service Centre is vital to the efficiency and success of the National Counter Terrorism headquarters. As our National Desktop and Field Team Leader your expertise will play a positive role in our counter terrorism aims.
This role will report to the National Desktop and Field Manager and will directly support all teams within the National Customer Service Centre (CSC) as well as the wider NCTP community. The individual will primarily be responsible for the day to day management of all Desktop Field Engineers, as well as the Desktop Team’s Incident, Service Request and Problem management, for all supported devices and services within the portfolio, in line with National CT/DE priorities.
The primary purpose of this role is to provide exceptional governance and control over the desktop and field engineering function that is relevant to the National Network, in accordance with the prevailing procedures and directives. Personnel management, work and schedule planning including ownership of all hardware faults and liaising with affected stakeholders, suppliers and resolution teams will form the key element of this position. Furthermore, the right candidate will play a crucial role in assisting the Desktop and Field Manager to strategically develop the future DRR (Regional working solutions). The ability to mentor staff and translate complex technical issues into every day vernacular is crucial, as is the ability to manage staff and user’s expectations as well as forming good working relationships with senior management.
They will pro-actively seek to improve on the day to day Management of the Field Team, their day to day operation and knowledge within the team and department as a whole. The main Hardware with this portfolio is largely off the shelf equipment, however training will be given. The role holder will at times, be required to travel to multiple sites around the UK including overnight stays as appropriate.
To apply, please download the specific candidate information pack for this role, and click on the link to complete and submit the online application form with supporting CV.
Completed applications must be submitted by 23.55pm on 24th January 2019.
Vetting and STRAP
This post will require you to hold National Security Vetting (NSV) at either Security Check (SC) or Developed Vetting (DV).
The post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo Security Check (SC) or Developed Vetting (DV) before taking up the post. Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (SC) or Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.
We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.