PS/375/BCH (B) SC4-5 (C) SC3-4 (H) A3 ICT Assistant Applications Analyst
The Police Applications Support Team is part of the Tri-force ICT department which provides support and guidance to users of over 60 Organisational Applications. Which are used within Bedfordshire, Cambridgeshire and Hertfordshire Constabulary and aims to support both operational and business needs effectively.
Your duties will include dealing with queries and problems reported on applications, as well as working with colleagues and customers to ensure that any enhancements improve the overall effectiveness of the applications.
You will be the primary liaison between the force end users and the application suppliers, be expected to attend application project meetings and help define the support characteristics of any new application. You will become an application expert, knowing how to support all force applications to a general level , but also a subject matter expert in a subset of applications. You will also manage the relationships between the suppliers / end users and internal ICT groups, so that applications can be upgraded and supported with minimal disruption to end user groups
To join us, you'll need excellent communication and analytical skills and the ability to remain calm in difficult situations. A good team player, you should be IT literate and comfortable using Microsoft Office Systems and technologies. Knowledge of Force applications is not essential but preferred, as training will be provided as and when required.
Being a Tri-force ICT department our primary working locations are Huntingdon Cambridgeshire / Kempston Bedfordshire and Welwyn Garden City Hertfordshire we are flexible with allowing people to work from any of these locations. We also offer flexible working or a Work Life Balance scheme depending on contract. Our Standard working week is 37 hours between Monday and Friday.
For the purposes of the application you will be expected to provide evidence against the personal qualities below and the entry requirements:
• We take ownership
• We are collaborative
• We deliver, support and inspire
• We analyse critically
Please note there is a word count limit of 500 words for each section.
**All applications must be submitted through our online recruitment website by clicking the apply button below**
**Please note that this advert will be live to redeployees throughout the recruitment of this advert. Any redeployee that applies will only need to evidence against the minimum entry requirements of the role profile. To do this if you are a redeployee, write ‘Redeployee’ in the other competency boxes and just complete your evidence against the minimum entry requirements in the relevant box. Redeployees will take priority over other candidates at any point during the recruitment process up until a final offer is produced and you will be notified if this happens.**