Front Counter Volunteer (Ref: 19A)

Posted on 17th Oct 2018
Lincolnshire East Midlands

Front Counter Volunteer (Ref: 19A)


Front counter staff provide a vital service, being a regular point of contact between the police and the local community, allowing people to come in and report concerns and make complaints or enquiries.
We are looking for two dependable volunteers who would like to be the first point of contact with the members of the public at the police office situated at Boston Pilgrim Hospital.

The volunteers may be asked to deal with a wide variety of enquiries from lost and found property to taking reports of crimes or anti-social behaviour and will provide administrative assistance to the police and hospital staff as required.

What you will be doing

Tasks will be varied but may include

  • Being a first point of contact for enquiries and reports from members of the public, face-to-face and by telephone
  • Working closely with local officers and refer any queries or enquiries to the appropriate person
  • Referring incident reports to the Force Control Room as appropriate to ensure the correct police response
  • Ensuring found property is recorded and stored safely
  • Administrative support for the Boston Rural Neighbourhood Policing Team.
  • Any other task as required or requested by the Neighbourhood Team.
Skills, experience and qualities needed

The role needs volunteers who are able to commit to being present at the hospital police office on a regular basis.  Additionally, we are looking for people who are:

  • confident users of Word, Excel and Outlook
  • comfortable dealing with customers / members of the community
  • able to work flexibly and as part of a team
  • ideally have experience of working in an office environment
Location and times

The role will be based Boston Pilgrim Hospital police office. This is located on the hospital site. Free Parking is available. Days and times to be agreed but the role will require a regular commitment, possibly of one day or half day per week.

Training and support

All volunteers receive a local induction and a Volunteer Handbook with all the information you will need to support you in your role. ‘On the job’ training will be provided by members of your team, and there may be the opportunity to undertake further training relevant to your role.

You will have a neighbourhood sergeant as your supervisor, and the support of the Volunteer Team at police HQ who will be available to answer any questions you may have, support you throughout your time with us.

Other information
  • Expenses will be paid for travelling between your home and the police office at the hospital
  • This role will require a security check and for you to sign an agreement to maintain confidentiality, as you may have access to sensitive material.
What to do if you are interested

Apply now or contact:

The Volunteer Team
Tel: (01522) 947064

Additional information

Code of Ethics / PRIDE

Volunteers will be required to abide by the Forces Code of Ethics at all times.

All volunteers will perform their role in accordance with the Force principles of Policing with P.R.I.D.E.

  • Professionalism - Consistently demonstrating the highest standards of occupational practice and behaviour
  • Respect - Showing consideration and courtesy to our community and our colleagues and respect for our Force
  • Integrity - Showing honesty, openness and fairness in the way we behave
  • Dedication - Being caring and committed to delivering excellent services
  • Empathy - Being able to see things from another's point of view and show understanding

Equality and diversity

All volunteers are required to carry out their role in a way that supports the Force Diversity Objectives.

Health and safety

Volunteers will take will take all reasonable care of themselves and of others who may be affected by their acts or omissions.

Line managers and volunteers should be aware of the relevant risk assessment for the role. Along with the generic Risk Assessment for all roles – 5010 Working on Police Premises

Safeguarding and children vulnerable adults

Lincolnshire Police has a duty to promote the welfare of, and safeguard of children and vulnerable adults. Volunteers are required to comply with Force Policy and Standard Operating Procedures in respect of safeguarding children and vulnerable adults.

16 Oct 18 4:38 PM

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