Communications Operator - Herts FCR

Posted on 30th Jun 2022
Hertfordshire Eastern

Communications Operator - Herts FCR

Calls can come at any time, so there is a core shift pattern which covers 24 hours a day, 7 days a week. Our Communications Operators answer emergency and non-emergency calls and direct resources across the County.

As one of the team, you’ll receive extensive training and on-the-job support to prepare you for the challenging variety of calls and roles ahead.

No matter what type of call comes in, your compassion, patience and professionalism must remain and that means thinking on your feet whilst providing reassurance and obtaining the relevant information to enable the correct deployment of appropriate police responses as necessary.

In return we will offer you an attractive salary and a busy operational role where you can play a key part in protecting the public from harm. The starting salary is £28,2725 inclusive of shift allowance, if you work full-time, and you can earn up to £33,618 per annum inclusive of shift allowance if you stay in this role and gain yearly pay increments.

The application process involves an application form, an assessment (including a typing test) and if successful at assessment an interview. We are recruiting for a pool of people for intakes over the next six to twelve months. 

As a part of the application; you will have to provide answers to below questions in 150 words each;

  • What attracted you to becoming a Communications Operator with Hertfordshire Constabulary?
  • What personal qualities/values, skills and knowledge do you possess that would support you within your role as a Communications Operator? (e.g. integrity, IT skills, customer service, problem solving etc.)
  • If successful what duties do you think you will carry out as a Communications Operator?

Applications will be shortlisted on a weekly basis.

To find out more about the role, please e-mail the FCR recruitment team at or the vacancy manager Richard Wilde on

All internal applicants must have successfully completed their probationary period in order to apply for this role. 

Internal applicants within Hertfordshire Constabulary, should upload either a CV or a completed ‘Staff internal role summary’ form, which can be found in the vacancy documents below. Please note you will be required to provide evidences against the questions listed above. 

External applicants should ensure that your current CV is uploaded and provide evidences against the questions listed above. To ensure the recruitment process is fair and equal, please do not include personal details on your CV other than your name. 

This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage throughout the recruitment process. Any redeployee that wishes to apply should apply through the Redeployment Portal and provide a statement no more than 500 words against the entry requirements only. Please see attached role profile for guidance. Redeployees will take priority over other applicants at any point during the recruitment process up until conditional offer. 

This force is a Disability Confident Leader.  Should you require any workplace adjustments for your recruitment journey with us which you have not informed us of, please contact us on 01438 757777 or email us on and we will be happy to support you.  If you have a disability and you meet the minimum criteria for the position you are applying for, you will be entitled to an interview under the ‘Offer an Interview Scheme’. 

Everyone at Hertfordshire Constabulary take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing reasonable adjustments, wherever needed so everyone feels welcome and can flourish. 

It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed. We try to speak to our applicants however, we may receive a high number of applications that can delay our response.  Please assume that you have not been shortlisted for the role if we have not responded 4 weeks after the closing date.

All applications must be submitted through our online recruitment website by clicking the apply button below.

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