Crime Recording & Resolution Officer ( £26,273 INCLUDING allowances) - 24/7 posts (ref. 1885149) , - Ref:1885149

Posted on 26th May 2022
Greater Manchester
Greater Manchester North West

Crime Recording & Resolution Officer ( £26,273 INCLUDING allowances) - 24/7 posts (ref. 1885149) , - Ref:1885149

Shift Allowance
Weekend Enhancements
Uniform Required
Medical Required


Policing is not simply a job for police officers. It actually requires a large multi-disciplined team, working together and making best use of the skills and resources available.

As a part of the Crime Recording & Resolution Unit the aim of this role is to provide a 24-hour service to members of the public, operational officers and partners dealing with incident and crime reports.

You will need to seek all opportunities to appropriately, ethically and professionally assist the informant as near as possible to the first point of contact and provide them with a clear understanding of how their contact will be progressed.

You will also apply a victim-orientated approach to crime recording and problem solving, focusing on protecting members of the public and keeping them safe.

We are looking to fill 24/7 posts. Shift pattern is attached.

Level 2 Customer Service Practitioner qualification opportunity!

In addition to your core duties, we are also able to offer you the option to gain a recognised qualification in your first year of employment. The Level 2 Customer Service Practitioner qualification will help you to perform your role more effectively, however as it's not specific to this role it will also improve your future employment or promotion prospects. It also provides a stepping-stone to achieving higher level qualifications if the future if you wish to.

If you're interested in achieving this qualification, GMP will provide full support - there's no cost to you and all on and off the job training and assessment is carried out during your standard working hours. All we ask in return is that you commit to staying in the CRRU for at least 14 months and have a Level 2 qualification in Maths and English. Please note, you may be asked to provide certificates to prove you have the correct qualifications.

If you don’t have Level 2 Maths and English, you may be interested to know that funding is available to achieve this qualification via a training provider. One local provider is Rochdale Training and you’ll find further details here: (please copy & paste this link into your browser)

Other training providers may also offer this opportunity.

Please see attached for more information and if you have any questions please email

Please note, undertaking the qualification is optional and we welcome applications from candidates who do and do not wish to gain the qualification.


We are looking for flexible people who can work shifts. This will be rewarded with market beating enhancements to pay.

In addition to making a difference to the people of Greater Manchester, you will receive extensive training giving you the knowledge you will need to effectively manage contact.

How do I apply?

Our aim is to recruit talented people with a diverse range of skills and experiences and welcome applications from all sections of the community.

To apply for this role you will need to upload your CV within the CV upload section of the application form.

Please note, undertaking the qualification is optional and we welcome applications from candidates who do and do not wish to gain the qualification.

These posts are based at Claytonbrook, Louisa Street, Openshaw, Manchester M11 1PP and Force HQ, Northampton Road, M40 5BP. Your place of work will be decided upon successful completion of background checks.

These posts attract 20% shift allowance and 15.07% weekend enhancement. Shift allowances are not payable during the initial training period (3 weeks) but once you complete the training your starting salary INCLUSIVE of allowances will be £26,273 per annum.ds)

Please refer to the attached Job Description for further details regarding the skills required to do this role. The Job Description has been signposted to indicate at which stage of the process each criteria will be tested.

Due to the Equality Act (2010) the criteria surrounding sickness absence will not be checked until the conditional offer stage of the recruitment process, this is after the interview stage of the full recruitment process. With this in mind all candidates need to ensure that they have a good attendance record for the last 2 years for Staff and officers and for 12 months for apprentices.

The Equality Act 2010 makes it unlawful to discriminate against a disabled person in all areas of employment, including recruitment. The Police Service welcomes people with disabilities and will do its best to make reasonable adjustments to the working arrangements and/ or the working environment providing it is possible to do so.

If you have a disability and you require support with your application, please let us know so we can consider and support you with any reasonable adjustments you may require. If you need any support completing this application please contact and the recruitment team will be happy to assist .

Should you require reasonable adjustments during the recruitment process, please let us know during the selection process.

Please note that you will be required to provide an educational psychologist report in support of any adjustments.

Please note, all of our communication will be sent to you via the e-mail address you provide on your application form, therefore please ensure is in your mail safe senders / safe recipients list to prevent our e-mails going into your junk mail.

The portal to upload Tattoos should not be used to upload CVs or Expressions of Interest, if you do this your application will not be included in the recruitment process.

Policing values are enshrined in the Code of Ethics (a copy of which can be found at
Every person serving with the police service needs to adhere to these standards of professional behaviour. As an applicant to Greater Manchester Police, we expect that you will hold views and attitudes in line with the Code; that if you are successful in your application you will uphold the Code of Ethics by displaying the behaviours that the Code sets out; and that you will report any conduct of others that falls short of those standards. Any failure or apparent failure to uphold the Code of Ethics will be taken seriously. It will be looked into and in cases involving serious and/or repeated failings, criminal and/or misconduct proceedings may follow. With that in mind, you are reminded that you must not share any information relating to the recruitment and assessment process. Sharing of such information could result in criminal and/or misconduct proceedings.

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