Internal Communications Manager

Internal Communications Manager – British Transport Police (BTP)

We keep millions of people moving safely on Britain’s rail networks every day. We support each other and help communities get to their destinations safely, no matter where they’re going or why. It’s the way we work that really sets us apart. At BTP we have a friendly, open and committed culture where we go out of our way to help anyone in need. We’re proud to be a Force that cares about people and has a positive impact on our community. Wherever you work, and whatever your role, you’re a valuable part of keeping journeys safe for millions of people every day.

Working as part of our People and Change function, we’re excited to offer the opportunity to join our newly formed team as Internal Communications Manager. This role plays a vital part in delivering improved employee awareness and understanding of the connection between their roles and our vision and values and to influence the organisational behaviours and culture to help us deliver that vision. The Internal Communications Manager will provide a first-class internal communications service, always looking for innovative ways to reach out to our internal audience and keep up to date with industry trends. Working with the campaigns, channels and content creation teams to ensure the consistent delivery of good internal communications across the force.

The Internal Communications Manager role is available with an annual salary of £36,529.65 (plus £3033.56 London Allowance per annum where applicable). We champion a flexible approach to working, so this role can be based at any of our UK Hubs: Birmingham, London, Manchester, Leeds, Cardiff, and Glasgow with a blended approach of home and office-based working will be supported.

The principal accountabilities of the Internal Communications Manager include but is not limited to:

Act as an advisor to functions and teams in how to get the most out of their audience, acting as the subject matter expert in communicating with an internal audience
Partner with Communications and Engagement colleagues to deliver aligned and consistent communications, across internal, external, stakeholders and division building relationships and insight into our organisation.
Play a pivotal role in in increasing the adoption and use of Viva Engage as our main two-way internal communications tool, working with leaders to understand the value of engagement on this channel.
Ensuring Viva Engage forms an integral part of our internal campaigns, gathering audience insight and engagement levels.
Support the Internal Communications Lead with the implementation of a ‘cascade’ structure to allow regular dissemination of key strategic information from the Chief Officer Group downwards, including every level of the organisation
Support the Internal Communications Lead with the implementation a Forcewide recognition scheme including an events schedule to celebrate our unsung heroes
Be the communications lead for diversity and inclusion within the Force, helping to build a truly diverse workforce and an inclusive culture where our people feel valued and able to bring their whole selves to work.
Support the roll out and maintenance of the new intranet, devising and executing a campaign to launch and encourage adoption.
Support the Internal Communications Lead end to end delivery of the annual all people survey and assist with arranging post survey briefings and action plan reporting. Manage the departmental action plan ensuring it remains up to date.

You’ll also be required to evidence the following skills:

An effective, innovative and creative verbal and non-verbal communicator. The ability to translate complex information into simple, engaging and human centered language and produce written content for an internal audience to an extremely high standard.
Politically aware and astute, demonstrates the ability to make decisions and give advice to stakeholders within the context of the whole organisation and the external environment.
Proven experience of effectively using a multi-media approach to target and engage with different audiences.
Ability to work in a busy and high-pressure environment and to tight deadlines - managing multiple projects and stakeholders with the ability to prioritise.
A strategic and practical thinker.
Able to work as an individual or part of a team.
Able to work on their own initiative.
Ability to establish, build and maintain relationships with key stakeholders.
Excellent influencing and negotiating skills, helping people understand the value of internal communications / taking targeted and relevant approach.
Knowledge of internal communications in response to crisis scenarios.
In depth knowledge of internal communications theory, audience segmentation, planning, measurement and execution.
Understanding of technology tools that support internal communications, such as Sharepoint and Viva Engage
Fluency in Welsh language, written and verbal is desirable (if based in Cardiff)

If you’re interested in applying for the role, please submit a copy of your cover letter and CV, don't delay as interviews will be held as soon possible.

The closing date and time for applications to be submitted is Thursday 2nd May 2024 at 12pm.

In return for your experience, we can offer you:

£36,529.65 plus £3033.56 London Allowance (applicable to London-based candidates only) per annum
Yearly base salary increments (subject to satisfactory performance in previous PDR year)
Working from home allowance available to purchase suitable equipment for blended & home working
28 days annual leave plus bank holidays
Family friendly policies including up to 26 weeks paid maternity and adoption leave
Bespoke benefits platform and access to Blue Light Card
Development opportunities including fully funded apprenticeships
Employee assistance programme and dedicated wellbeing hub
Excellent Pension scheme

BTP is an employer who cares about the impact we have on the environment and the wider challenges of climate change, and as such we are committed to reducing our carbon footprint and achieving Net Zero Carbon (NZC) through offsetting by 2035.

At BTP we are proud guardians of the railway and it is crucial that we represent the diverse communities we serve and protect. As ‘One BTP’ across the UK, we know that diversity, inclusion and belonging help us improve our decision making, foster creativity and drive innovation so all our people can thrive.

Our vacancies are open to everyone and all appointments are made based on merit. So that we can become more diverse we encourage applications from candidates from Black, Asian, and minority ethnic backgrounds, women, people who have a disability, those who are neurodiverse and persons who identify as LGBTQI+. We use positive action to encourage potential candidates from underrepresented groups through targeted workshops or advice sessions. If you have the skills, experience and values that here in BTP we pride ourselves on then we would welcome you to apply.

For more information on Positive Action please click here or email the team on PART-Recruitment@btp.police.uk

If you have any questions about the application process, please email our friendly and helpful team where we will be happy to help you: RecruitmentTeam@btp.police.uk. If your question is in relation to equality or diversity then you can also contact our Equality, Diversity and Inclusion team directly at: PART-Recruitment@btp.police.uk To reassure you, anything you ask us will be in the strictest confidence and will not form part of your application.

In order to apply, you must have the permanent right to live and work in the UK and have been resident in the UK for the previous 3 years. You will be asked these and other questions to determine your eligibility to work for British Transport Police when you start your application and you must answer honestly.

This job description, person specification and application is available in Welsh please email RecruitmentTeam@btp.police.uk

BTP GPP Police Staff Pension Scheme is administered by Royal London and this is a group personal pension plan which is available to all police staff. It’s a defined contribution scheme, offering employees the flexibility to vary their pension contributions from 4.4% to 12% of their salary. For more information, visit the Royal London dedicated pension page or email us at Pension-Queries@btp.police.uk .Please note if you are an existing member of Police Staff in the RPS your pension will not be affected.

Internal candidates must have completed their probation for their current substantive posting and can only apply in tenure if Head of Department approval is emailed to Recruitmentteam@btp.police.uk prior to the vacancy closing. Internal candidates must confirm that they are not subject to formal action plans for sickness/complaints/discipline or poor performance and that all mandatory training courses have been attended and are in ticket/up to date. A minimum rating of 3 (performing) or a rating of U (no rating) must have been achieved on the last reporting year PDR.